1. Introduction

1.1 Welcome

Welcome to the Urban Relay Website. This site is owned and operated by Bellsure Supplies Ltd (Company Registered in England. Company Registration No: 06955991) (“we”, “us” or “our”).

1.2 Acceptance

We recommend you read these terms carefully – they concern the use of this website. By using our website, you are agreeing to be bound by these Terms. If you don’t wish to be bound by what you read below, then you should not use the urbanrelay.co.uk website.

1.3 Changes to Terms

We may make changes to these Terms at any time.

We will let you know what these changes are by posting them to this page, but it is your responsibility as a user to make sure that you are aware of them, by checking for any changes on a regular basis. Changes will become effective as soon as they are posted. If you continue to use our site after the posting of changes to these Terms, it means that you accept any such changes.

2. What we do

This site is all about providing information to stakeholders within the construction industry and end users. We provide regularly updated general information with our views. The information that you read on this site can provide you with a good starting point for further research into the wide variety of topics covered throughout our website.

3. What we don't do

The general interest information included on the site is not intended to address individual requirements. In particular, the information does not constitute any form of advice, recommendation, representation, endorsement or arrangement by us and is not intended to be relied upon by you in making (or refraining from making) any specific business or financial decisions. Companies referred to on the site are companies that offer genuine services or goods of interest. We do not check these third party companies on their customer service or their solvency. Given that the impact of any information expressed on our site can vary widely based on your particular circumstances, you should always carry out your own research into the product or service that is of interest to you.

4. Privacy policy

Urban Relay need to collect and use certain types of information about employees and other individuals who come into contact with our organisation. This personal information must be dealt with properly however it is collected, recorded and used – whether on paper, in a computer, or recorded on other material - and there are safeguards to ensure this in the Data Protection Act.

We regard the lawful and correct treatment of personal information as very important and therefore ensure that personal information is treated lawfully and correctly. To this end we fully endorse and adhere to the Principles of Data Protection, as detailed in the Data Protection Act.

Specifically, the Principles require that personal information:

• shall be processed fairly and lawfully and, in particular, shall not be processed unless specific conditions are met,
• shall be obtained only for one or more specified and lawful purposes, and shall not be further processed in any manner incompatible with that purpose or those purposes,
• shall be adequate, relevant and not excessive in relation to the purpose or purposes for which they are processed,
• shall be accurate and, where necessary, kept up to date,
• shall not be kept for longer than is necessary for that purpose or those purposes,
• shall be processed in accordance with the rights of data subjects under the Act,
• appropriate technical and organisational measures shall be taken against unauthorised or unlawful processing of personal data and against accidental loss or destruction of, or damage to, personal data,
• shall not be transferred to a country or territory outside the European Economic Area unless that country or territory ensures an adequate level of protection for the rights and freedoms of data subjects in relation to the processing of personal data.

We will, through appropriate management, strict application of criteria and controls:

• observe fully conditions regarding the fair collection and use of information,
• meet its legal obligations to specify the purposes for which information is used,
• collect and process appropriate information, and only to the extent that it is needed to fulfil operational needs or to comply with any legal requirements,
• ensure the quality of information used,
• apply strict checks to determine the length of time information is held,
• ensure that the rights of people about whom information is held, can be fully exercised under the Act. (These include: the right to be informed that processing is being undertaken, the right of access to one’s personal information, the right to prevent processing in certain circumstances and the right to correct, rectify, block or erase information which is regarded ,
• as wrong information),
• take appropriate technical and organisational security measures to safeguard personal information,
• ensure that personal information is not transferred abroad without suitable safeguards,
• treat people justly and fairly whatever their age, religion, disability, gender, sexual orientation or ethnicity when dealing with requests for information,
• set out clear procedures for responding to requests for information.  
  
  

In addition, we will ensure that:

• Bellsure Group Limited holds responsibility for Data Protection.
• everyone managing and handling personal information understands that they are contractually responsible for following good data protection practice,
• everyone managing and handling personal information is appropriately trained to do so,
• everyone managing and handling personal information is appropriately supervised,
• anybody wanting to make enquiries about handling personal information knows what to do,
• queries about handling personal information are promptly and courteously dealt with,
• methods of handling personal information are clearly described,
• a regular review and audit is made of the way personal information is held, managed and used,
• methods of handling personal information are regularly assessed and evaluated,
• performance with handling personal information is regularly assessed and evaluated,
• a breach of the rules and procedures identified in this policy by a member of staff may lead to disciplinary action being taken,
• a breach of the rules and procedures identified in this policy by a Member is a potential breach of the Code of Conduct.

This policy will be updated as necessary to reflect best practice in data management, security and control and to ensure compliance with any changes or amendments made to the Data Protection Act.

5. Links

5.1 Our site does include details on, or links through to, information provided by other websites. We don’t control the accuracy or completeness of that information. You take full responsibility for using that information and verifying it and for any decision to use, purchase or refrain from purchasing any of the services or products mentioned on a linked site. If you do purchase products or services from another website please read their contract carefully before deciding to buy. Remember, your contract for those products or services will be with them, not us, i.e. urbanrelay.co.uk

5.2 When you use other websites, any personal information you give them will be dealt with in line with their privacy policies, not ours, so please read the privacy policies of each and every such website before using them.

5.3 In time, some of the links included on our site may be affiliate links. These are links which take you directly or indirectly to a service or product provider and which may result in us receiving a fee or commission as a consequence of you clicking through to their site or purchasing a product from them. However, as our independence is absolutely paramount to us and our selection of links is not influenced by any fee/commission received by any product or service providers.

5.4 You are welcome to link to our site if you comply with the terms set out in this section and all applicable laws.

Any site or service that links to our site:

5.4.1 can display a urbanrelay.co.uk reference but mustn’t otherwise use any urbanrelay.co.uk trademarks without our specific written consent;

5.4.2 mustn’t remove, distort or otherwise alter the size or appearance of our logo - please refer to our branding guidelines for further information on the use of the Urban Relay brand(s), please email info@bellsure.co.uk to obtain these;

5.4.3 mustn’t in any way imply that we are endorsing it or its products or services without our specific written consent;

5.4.4 mustn’t misrepresent its relationship with us or present false information about us;

5.4.5 mustn’t be a site or service that infringes any intellectual property or other right of any person or that otherwise does not comply with all relevant laws and regulations;

5.4.6 mustn’t be a site or service that contains content that could be considered distasteful or offensive.

If you breach these terms, then we have the right to require that your link is removed and to take whatever other action we think appropriate.

6. Our content

6.1 All of the content on our site is owned by us or our licensors and is protected by UK and international copyright laws.

6.2 The content on our site includes any information or other material found on urbanrelay.co.uk, including forums, articles, databases, graphics, software and all other features of our site. You are allowed to use our content for personal, non-commercial use only. You may make one copy of extracts from this site on any single computer for personal, individual use only, provided that all copyright and proprietary notices are kept intact. Apart from that, none of our content may be republished, posted, transmitted, stored, sold, distributed or modified without our prior written consent.

6.3 The trade mark 'Urban Relay', belongs and is owned by us. All other brand names and trademarks that appear on this site are trademarks or trade names of their respective holders. No permission is given in respect of the use of any of these brands or marks and any such use may constitute an infringement of the holder’s rights.

7. Your content

7.1 Website visitors own any copyright in the text that they post to our comments and communications sections. However, when you post text, you expressly grant us a perpetual, unlimited free license to republish that text on our site and to redistribute/make available and/or sell that text in print or electronic form anywhere in the world as part of an edited compilation or otherwise.

8. Disclaimer of warranties and liability

8.1 We provide our site in good faith but we can’t and don’t warrant the completeness, truth or accuracy of the information or other content or postings found on our site, or their usefulness for any particular purpose. You acknowledge and agree that you bear full responsibility for your own research and decisions and that we shall not be liable for any action that you or others take or don’t take based on your use of or reliance on information provided by us or other users of this Site.

8.2 We don’t promise that your access to our site, or its content will be delivered uninterrupted, timely or error-free, or that the site will be free from viruses or other harmful properties. It is your responsibility to implement satisfactory safeguards and procedures to make sure any files you obtain through our site are free from such contaminations or other harmful properties.

8.3 The effect of what is set out here is that you agree that under no circumstances will we be held liable for any direct, indirect, incidental or other type loss or injury resulting from your use, or downloading of any content on our site.

9. Comments and communication with other users

9.1 We may encourage debate and the sharing of information between our users. However, we will require that your use of our comments and any other communication systems that we provide is lawful.

9.2 You may not use the comments section or any of our comms systems for any illegal purpose and in particular you will not:

9.2.1 post or transmit material that infringes the intellectual property rights or other rights of others or post or transmit any material that is unlawful, obscene, defamatory, threatening, harassing, abusive, hateful, or embarrassing to any other person as determined by us in our sole discretion;

9.2.2 post or transmit advertisements for or solicitations of business;

9.2.3 after receiving a warning, continue to disrupt the normal flow of dialogue, or post or transmit comments that are not related to the topic being discussed;

9.2.4 post or transmit chain letters or pyramid schemes;

9.2.5 impersonate another person;

9.2.6 disguise the IP address of the connection used to post any message;

9.2.7 post or transmit any files containing viruses or other harmful computer code;

9.2.8 harvest or otherwise collect or use information about others, including e-mail addresses, without their explicit consent;

9.2.9 allow any other person or entity to use your identification for posting or viewing comments or for communicating with other users;

9.2.10 post the same note more than once or “spam”; or

9.2.11 engage in any other conduct that restricts or inhibits any other person from using or enjoying these areas of our site, or which, in our judgment, exposes us to any liability or detriment of any type.

9.2.12 intentionally make false or misleading statements about products and services, their price or their prospects. If you do, you may be committing a criminal offence.

9.2.13 give investment advice by way of business or make financial promotions.

9.3 Please note that any posting of information in our comments and communications systems is the opinion of the person posting only and in no way reflects our opinions or attitudes. Sometimes messages are posted that are misleading, deceptive, or downright wrong on open forums. You should not therefore rely on information being accurate or complete. If you do, you do so at your own risk.

9.4 We won’t be closely monitoring the use of comments or communications systems, so we will rely on you to inform us if you spot any abuse or inappropriate behaviour, in which case we will review specific postings. If you feel you have been threatened or damaged via our comms systems or if you believe any infringement of your rights may have occurred through our site please contact us at info@urbanrelay.co.uk.

10. Indemnity

10.1 You agree to indemnify, defend and hold harmless us, our directors, officers, employees and licensors from and against any claim, liability, cost, damage or loss we may incur (including reasonable legal fees) as a result of any material that you post or transmit on our communication forums or via our comms systems, any actions you take which disrupt access to and/or the functioning of our site or any breach by you of your obligations under these Terms.

11. General

11.1 If any of these provisions is deemed invalid, void or unenforceable that provision will be deemed severable from the rest and will not affect the validity and enforceability of any remaining provisions.

11.2 These Terms shall be governed by the laws of England and any dispute between us will be resolved exclusively in the Courts of England.

12. Publication date and contact information

12.1 These Terms were published on 5th February 2021

12.2 This site is owned and operated by Bellsure Supplies Ltd. Company No: 06955991. Registered office: Vision House, Bedford Road, Petersfield, Hampshire, GU32 3QB

If you have any questions about our site or these Terms and Conditions, please contact us by e-mailing us at info@urbanrelay.co.uk.

13. Cookie Policy

We use cookies on this website. This policy provides details about what cookies are and how we use them.

A cookie is a text file sent by a web server to a web browser, and stored by the browser. The text file is then sent back to the server each time the browser requests a page from the server. This enables the web server to identify and track the web browser. To find out more about cookies, including seeing what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

Cookies perform various different functions, but essentially they are used to allow websites to respond to you as an individual and how you use it. Cookies in no way give us access to your computer or any information other than the data you choose to share with us.

You are able to accept or decline cookies when you enter our website and see the cookie notice. Alternatively, you can manage your cookie preferences through your browser settings – most browsers allow you to refuse or accept cookies. Should you change your settings to refuse all cookies, there may be a negative impact upon the usability of many websites, including this one. Below are links explaining how you can manage cookies on a number of browsers:

Google Chrome

Microsoft Edge

Mozilla Firefox

Microsoft Internet Explorer

Opera

Apple Safari

Do not track (DNT) is a feature offered by some browsers, with some newer browsers offering it as default. If you enable it, it sends a signal to websites to request that your browsing isn’t tracked, for example by third party ad or social networks, or analytic companies. You can also delete any cookies that are already stored on your computer’s hard drive.

A table of the cookies we use on our website is set out below.

If you do not wish to accept cookies from our website, please leave this site immediately and then delete and block all cookies from this site. If you need any help regarding cookies on our website, get in touch by emailing us on info@urbanrelay.co.uk.

Force24 Cookies & Tracking

Our organisation utilises Force24’s marketing automation platform.

Force24 cookies are first party cookies and are enabled at the point of cookie acceptance on this website. The cookies are named below:

• F24_autoID
• F24_personID
  
  

They allow us to understand our audience engagement thus allowing better optimisation of marketing activity.

f24_autoId – This is a temporary identifier on a local machine or phone browser that helps us track anonymous information to be later married up with f24_personid. If this is left anonymous it will be deleted after 6 months . Non-essential, first party, 10 years, persistent.

f24_personId – This is an ID generated per individual contact in the Force24 system to be able to track behaviour and form submissions into the Force24 system from outside sources per user. This is used for personalisation and ability to segment decisions for further communications. Non-essential, first party, 10 years, persistent.

The information stored by Force24 cookies remains anonymous until:

• Our website is visited via clicking from an email or SMS message, sent via the Force24 platform and cookies are accepted on the website.
• A user of the website completes a form containing email address from either your website or your Force24 landing pages.

The Force24 cookies will remain on a device for 10 years unless they are deleted.

Other Tracking

We also use similar technologies including tracking pixels and link tracking to monitor your viewing activities

Device & browser type and open statistics

All emails have a tracking pixel (a tiny invisible image) with a query string in the URL. Within the URL we have user details to identify who opened an email for statistical purposes.

Link Tracking

All links within emails and SMS messages sent from the Force24 platform contain a unique tracking reference, this reference help us identify who clicked an email for statistical purposes.